Insurance Claims Management

Our motto here at Koester Automotive and Collision Center is simple, “Old Fashioned Service with Advanced Technology”. We live by this code of conduct to make sure the entire repair process is as simple as possible. After an accident, dealing with the insurance company can be scary. Let us handle your claim! No need to waste your time with the headaches of insurance claims and transactions. Our staff is well versed in the process and highly qualified to handle your insurance claim from start to finish.

Once you have filed a claim with the insurance company, give us a call. We pride ourselves on our quick and easy insurance claims process. Our management team will work directly with your insurance carrier on your behalf to take care of the hassle for you. All we need from you is a claim number, some information and a signature. We’ll take care of the rest! We will negotiate on your behalf to ensure that your vehicle will be returned to its pre-accident condition. The team at Koester is here to be your advocate for a safe, worry-free repair and claims process. It is our goal and motivation to make everything as convenient as possible for our customers.

Facts to Remember:

  • California law states your only obligation is to choose the shop of your choice and inform the insurance company where the vehicle is going. Your insurance company cannot direct you otherwise.

  • You are not required to have your automobile repaired or appraised in a shop recommended by your insurance company.

  • You are not required to get one or more estimate.

  • There is no obligation for you to take your vehicle to an insurance company’s drive-in claim center. Your vehicle can be dropped off at the shop of your choice and the insurance company will schedule an adjuster to come out to prepare the estimate where you choose.

  • Should the insurance company remit a check to you for your damages, accept the check but do not sign anything that states that your vehicle is paid in full.

  • Differences in repair estimates are common. A lower estimate may not include all necessary work. If you’re not sure why one estimate is different from another you may have received, please ask us.

Click For More: Common Collision Repair Myths

For all your auto repair and maintenance needs, remember Koester has you covered. We offer expert auto maintenance and collision repair services. Our dedication to taking care of you and your family is unparalleled in the Sherman Oaks community. You have enough to worry about, so let our team take the weight off your shoulders. 

To schedule an appointment with us, give us a call or stop by our shop and say hello.

We are conveniently located at 15315 Dickens Street, Sherman Oaks, CA 91403.

Check Engine Light, Air Conditioning serviceTransmissionsBrakes, Oil ChangePower SteeringTune UpBattery, Tires, Engine MaintenanceRadiator/Cooling SystemRideshare Vehicle InspectionsCollision Repair